top of page

Refund Policy

At Just Because Gifts & Co. we want you to love your gift box experience! If something isn’t quite right, here’s how we handle refunds and returns:

​

Returns & Exchanges

  • Eligibility: Returns are accepted within 14 days of delivery for unused, unopened items in original packaging.

  • Non-returnable items: Due to the nature of our curated gift boxes, we cannot accept returns on:

    • Perishable goods (e.g. food items)

    • Personalized or custom-made products

    • Sale items or promotional bundles

Refunds

  • Once your return is received and inspected, we’ll notify you via email.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the item was damaged or incorrect.

Damaged or Incorrect Items

  • If your box arrives damaged or contains incorrect items, please contact us within 48 hours of delivery with photos.

  • We’ll offer a replacement, store credit, or full refund depending on the situation.

Change of Mind

  • We do not offer refunds for change-of-mind purchases, but we’re happy to help you find the perfect box next time!

How to Start a Return

bottom of page